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Shipping Information:
We ship to most of the provinces in Canada, except to Yukon, Northwest Territories and Nunavut. For Newfoundland you would need to call our office for a shipping quote, before placing an order. We do not ship to USA at this time. Premium Bathrooms.ca has an established relationship with one of the reputable and reliable courier company in Vancouver – FedEx. The shipping time is between 5 and 7 business days. FedEx Ground business days are Monday through Friday (excluding holidays).
Your shipping cost for a single vanity set is only $69.00, for a double set - $99.00. If you purchase two vanity sets, you pay a flat rate of $99.00. For more than two sets you need to contact our office for a shipping quote.
The faucets are shipped for only $10.50 all over Canada. The pop-up drain we ship for FREE when purchased with a faucet, or for only $10.50 if shipped as a single order.
Even though the shipping cost is different for different destinations and always more expensive, the difference will be covered by us because we want you to have a pleasurable shopping experience with Premium Bathrooms.ca
Returns and Exchanges:
Your complete satisfaction with your purchase and your shopping experience is our number one goal. We are pleased to offer you the most convenient and flexible Return policy.
Return Policy:
We offer an easy and flexible 14 days return guarantee. A 15% restocking fee will be applied to all returns and exchanges.
After you receive your order, if the vanity does not match the décor of your home, your taste, your colors, or just did not meet your expectations, we will provide you with a refund. Please see for details below:
Please note that when returning an item, the actual round trip freight charges will be deducted from your refund. Round trip freight charges includes actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items. In order to properly return the item, it must be in new, unused and unassembled condition, securely packaged inside its original packaging.
All returns must be pre-approved and must have return authorization number from Premium Bathrooms.ca before your return will be accepted. Original shipping and handling charges are not refundable. All returns must be shipped prepaid at the customers expense. All return shipments will be inspected for any damage/missing parts before a refund or exchange can be processed. No refund/credit will be issued for any damaged/lost return shipments. In order to process services/replacements/exchanges, customer will be required to provide basic information – Premium Bathrooms.ca invoice number and/or sales receipt number, date of purchase, proof of payment, and the nature of the problem.
We only accept returns within 14 days from the original date of purchase. Please note that unless the return is a result of a shipping error, we cannot credit shipping and handling charges.
There are absolutely no refunds or exchanges on installed or used items.
Cancelations:
Orders can only be canceled before they are shipped. If your shipment is on route, or you refuse an order, it will fall under our standard Return Policy. (Please see above)
Damaged or Defective Merchandise:
Our bathroom cabinets are carefully packaged to withstand damage during shipping. Our job does not end when we ship the product; we want to make sure it arrives in a good condition. While we do not anticipate problems, accidents do happen.
If you receive a package that has a visible damage or if you find a concealed package (the package looks good but the contents are damaged), please notify us immediately by calling at 604-808-3067 or e-mailing at sales@premiumbathrooms.ca
All damage claims must be accompanied with photos and send to our Customer Service Department within 3 days of the receipt of your order.
If you are holding the cabinet and awaiting completion of a home improvement project, DO NOT WAIT to check your order.
If you do not contact us within 3 days regarding damage, any repair/replacement will be financial responsibility of the customer.
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